🔁 RETURN & REFUND POLICY

Last updated: 29-01-2026

At LadiesSecret.store, customer satisfaction and privacy are our top priorities. Due to the sensitive and intimate nature of our products, we follow a strict but fair return and refund policy to ensure hygiene, safety, and transparency for all customers.

❗ Important Notice

Our products fall under intimate wellness and personal care, therefore opened or used products cannot be returned or refunded under any circumstances.

✅ Eligible Returns

You may request a return or replacement only if:

You received a damaged product
You received a wrong product
The product was leaking, broken, or defective on arrival

In such cases:

You must contact us within 24 hours of delivery
The product must be unused, unopened, and in original packaging

❌ Non-Returnable Items

The following items are non-returnable and non-refundable:

Used or opened products
Products damaged due to customer misuse
Change of mind after delivery
Products without original packaging

🔄 Replacement Process

If your claim is approved:

We will replace the product, not refund cash
Replacement will be dispatched after verification

Proof required:

Clear photos or video of the damaged/wrong product

💰 Refunds

Refunds are only issued if replacement is not possible.
Approved refunds will be processed within 7–10 working days via the original payment method (if applicable).

📩 Contact for Returns

Email: Why2badi1122@gmail.com
WhatsApp: 0315-7590881

💸 REFUND POLICY

At LadiesSecret, we ensure honest and transparent refund handling.

When Refunds Are Applicable

Refunds are considered only if:

Product is damaged beyond use
Wrong product delivered
Replacement is unavailable

Refund Method

Cash on Delivery orders: refund via bank transfer or store credit
Online payments (if enabled): refunded to original source

Refund Timeline

Approval: 2–3 working days
Processing: 7–10 working days

No Refund Policy

Refunds will not be issued for:

Used products
Personal preference issues
Delayed delivery caused by courier
Incorrect address provided by customer

🚚 SHIPPING POLICY

We deliver across Pakistan with a focus on privacy, safety, and reliability.

📦 Order Processing

Orders are processed within 24–48 hours
Orders placed on weekends or holidays are processed next working day

⏱ Delivery Time

3 to 5 working days across Pakistan
Remote areas may take additional 1–2 days

💰 Shipping Charges

Free Delivery on all orders (unless stated otherwise)
Cash on Delivery available nationwide

🔒 Discreet Packaging

All orders are shipped in:

Plain, unbranded packaging
No product name mentioned on parcel
Full confidentiality guaranteed

🚫 Delivery Failure

Orders may be cancelled if:

Customer is unreachable
Incorrect address provided
Customer refuses to accept delivery

Repeated order refusal may result in account restriction.